Contact & Support Request

Contact & Support Request

At Royal Sintered Stone, we are committed to supporting our customers not only at the point of sale but throughout every stage of their product journey. The “Contact & Support Request” section is your direct channel to connect with us — quickly, conveniently, and effectively.

Popular Contact Methods:

• Request Form:
  On this page, you can quickly fill in your contact details and the type of support needed (e.g. product consultation, quotation request, technical issue reporting...).

• Live Chat:
  Our Royal Chat system, integrated into both the website and our fanpage, is available during business hours to assist you in real time.

• Hotline:
  Call our support line at 1900 055 558 for urgent needs or complex technical inquiries.

• Direct Email:
  For responses requiring attached files or more detailed information, you can email our responsible departments directly.

Fast Routing to the Right Department:

Upon receiving your request, we immediately categorize it and forward it to the appropriate team — whether it's technical support, operations, customer service, or project sales.
This process shortens handling time and ensures no request is overlooked.

Guaranteed Response Time:

• Within 2 working hours for general inquiries

• Within 30 minutes for urgent cases (technical issues, delivery concerns, warranty claims...)

• For project consultations, the Royal Sintered Stone team can schedule an on-site visit by appointment

Helpful Resources Provided Instantly:

After submitting your request, you’ll also receive useful links to related resources such as:

• User manuals

• Quotations

• Sample catalogs

• Real-life application photos

• Installation guide videos

This ensures you’re well-informed without needing to wait for individual replies.

Ongoing, Thoughtful Customer Care:

We believe that customer support should not end after one interaction.
Our system saves your contact history for future reference — streamlining follow-up consultations and maintaining a seamless, professional service experience.

Connect for a Long-Term Partnership:

"Contact" is more than just sending a request — it’s the start of a lasting relationship.
Royal Sintered Stone is always ready to accompany you in every project, construction phase, or product lifecycle — as a trusted partner on your journey to creating modern, elegant, and sustainable spaces.