Policies and Guidelines
Policies and Guidelines
Policies and Guidelines
At Royal Sintered Stone, transparency and professionalism in every step of customer care are our core values. The “Policies & Guidelines” section is designed to provide customers with comprehensive information throughout the purchasing and usage process — offering peace of mind from selection and ordering to installation and maintenance.
Return & Exchange Policy
We offer product return and exchange support in specific cases such as:
Technical defects originating from the manufacturer
Incorrect product type, size, or quantity compared to the purchase order
The conditions for return or exchange are clearly defined and valid within a specific timeframe (typically 7–14 days from the date of receipt), with step-by-step instructions to ensure customers can easily initiate the process.
Warranty Policy
Royal Sintered Stone guarantees product quality in accordance with published technical specifications. Depending on the product line, the warranty period typically ranges from 12 to 24 months. Covered defects include:
Warping
Cracking due to material faults
Color inconsistencies that exceed the standard threshold
In all cases, our technical team will conduct on-site inspection and handle issues promptly, ensuring customers' rights are fully protected.
Shipping & Delivery Policy
We provide nationwide delivery with flexible options:
Door-to-door delivery
On-site construction delivery
Delivery to a designated logistics warehouse
Shipping costs are transparently outlined in quotations or contracts. For large-scale projects, Royal Sintered Stone offers delivery coordination tailored to the construction schedule — ensuring timelines remain on track.
Usage & Maintenance Instructions
While Royal Sintered Stone products feature outstanding durability, scratch resistance, heat resistance, and waterproof capabilities, proper installation and usage are still essential for optimal performance.
We provide detailed usage guides for different applications — including flooring, wall cladding, kitchen countertops, tabletops, and outdoor settings. Customers also receive specific maintenance instructions based on the surface finish (glossy, matte, anti-slip...) to preserve long-lasting beauty and quality.
Supporting Documentation
Each order comes with a complete documentation package, including:
Warranty certificate
Product usage guide
Acceptance report
Access to online resources such as installation videos, technical datasheets, and design visualization samples
These materials empower everyone — from end users and construction contractors to interior designers — to access, understand, and use Royal Sintered Stone products correctly and efficiently.
Our Commitment
At Royal Sintered Stone, we continuously refine our policies based on real-world market needs and customer feedback. Our goal is not just to deliver a product — but to accompany you on the journey of creating timeless, refined, and sustainable living spaces.
