Technical Information

Policies & Guidelines

At Royal Sintered Stone, transparency and professionalism in every step of customer care are fundamental principles. The “Policies & Guidelines” section is designed to provide complete information regarding the shopping and product usage journey — ensuring that customers feel confident when working with our brand, from selection and ordering to installation and long-term maintenance.

Return & Exchange Policy

We offer return or exchange support in specific cases, including:

• Products with technical defects caused by the manufacturer

• Incorrect delivery of product models, sizes, or quantities compared to the confirmed order

Clear terms and conditions apply to all return and exchange cases, including a specific timeframe (usually within 7–14 days of receipt) and step-by-step instructions to help customers complete the process with ease.

Warranty Policy

Royal Sintered Stone guarantees product quality in accordance with declared technical standards. Depending on the product line, the warranty period typically ranges from 12 to 24 months.

Covered technical defects include:

• Warping or cracking caused by material faults

• Color discrepancies that exceed accepted thresholds

Our technical team will conduct direct on-site inspection and resolve issues promptly, ensuring your legitimate rights are fully protected.

Shipping & Delivery Policy

We provide nationwide delivery with flexible options:

• Door-to-door delivery

• Delivery directly to your construction site

• Transfer at a central logistics warehouse

All transportation fees will be clearly stated in the quotation or contract. For large-scale projects, Royal Sintered Stone will assist with scheduling deliveries in alignment with construction timelines — ensuring no delays to the project.

Usage & Maintenance Instructions

Sintered stone products offer superior durability, scratch resistance, heat resistance, and water resistance. However, proper installation and usage are essential to maximize these benefits.

Royal Sintered Stone provides specific instructions for different applications such as flooring, wall cladding, kitchen countertops, tabletops, and outdoor use.
Customers will also receive tailored maintenance guides depending on surface finish (polished, matte, anti-slip...) to preserve long-term beauty and performance.

Accompanying Documentation

Each order includes a comprehensive document set:

• Warranty certificate

• Usage guide

• Acceptance report

• Links to online resources such as installation videos, technical data sheets, and application design samples

This ensures that all stakeholders — from end users to contractors and interior designers — can easily access and use the product correctly.

Our Commitment

Royal Sintered Stone is continuously improving our policy system based on market realities and customer feedback. Our goal is not just to sell a product — but to be your long-term partner in building refined, sustainable, and high-quality living spaces.

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